Política de reembolso
SCALPER TCG — REFUND & RETURN POLICY
Last updated: September 16, 2026
We want every order to arrive authentic, complete and in the condition described. This policy applies to purchases made through scalpertcg.com. Any mandatory consumer rights applicable in your country take precedence over this policy.
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RETURN PERIOD
You may request a return within 14 calendar days of receiving your order.
To start a return, contact us at support@scalpertcg.com and include:
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Your order number.
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The reason for the return.
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Photographs of the item, its packaging and the shipping box, where relevant.
Items returned without prior authorization may not be accepted. Once approved, we will provide the return instructions and applicable return address.
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RETURN CONDITIONS
To qualify for a voluntary return, the item must be in the same condition in which it was received, unused, complete and in its original packaging, with all seals, labels, accessories and protective materials intact.
You must also provide proof of purchase.
Nothing in this section limits mandatory withdrawal rights. Where applicable law permits a customer to inspect an item, any handling beyond what is reasonably necessary to establish its nature, characteristics and functioning may result in a deduction for diminished value.
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SEALED TCG PRODUCTS
Booster boxes, booster packs, decks, tins, collection boxes and other sealed trading-card products must remain factory sealed to qualify for a voluntary return.
Opening, cutting, removing or altering the original shrink-wrap, security seal or packaging can substantially reduce the product’s resale value. Where a statutory withdrawal right applies, we may deduct any resulting reduction in value as permitted by law.
Opened products remain covered where they are defective, damaged in transit, counterfeit or different from the product ordered.
Pull rates, card selection, centering, print quality and other manufacturer-controlled characteristics are not guaranteed unless expressly stated on the product page.
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SINGLE AND GRADED CARDS
Single cards must be returned in their original sleeve, holder, team bag, security seal and protective packaging.
Graded cards must be returned with the slab intact and without cracks, scratches, opened seals or evidence of tampering. Certification numbers and item condition may be recorded before dispatch.
Changes in market price after purchase do not change the original transaction price and do not create a right to a price adjustment. This does not affect any mandatory withdrawal right.
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RANDOM, MYSTERY AND ASSORTED PRODUCTS
The specific contents of mystery products, random packs and assorted lots are not guaranteed unless expressly listed on the product page.
Receiving cards or products of a lower market value than expected is not, by itself, evidence that the item is defective. Opened randomised products are not eligible for a voluntary return, without prejudice to mandatory consumer rights.
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PREORDERS
To request the cancellation of a preorder, contact support@scalpertcg.com as soon as possible.
Once a preorder has been dispatched, the standard return rules apply. A release-date change or allocation delay caused by the manufacturer or distributor will be communicated as soon as reasonably possible.
We will issue a full refund if we are unable to supply the preorder.
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DAMAGED, INCORRECT OR DEFECTIVE ITEMS
Please inspect your order immediately after delivery.
If an item arrives damaged, incomplete, defective or incorrect, contact support@scalpertcg.com as soon as possible. Reporting visible transport damage within 48 hours helps us investigate the shipment, but this request does not limit your statutory rights.
Please retain the product, shipping box, labels and internal packaging until the claim is resolved. We may request photographs or other reasonable evidence.
If the claim is accepted, SCALPER TCG will arrange an appropriate replacement, repair, price reduction or refund, including reasonable return costs where required by law.
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AUTHENTICITY
SCALPER TCG does not knowingly sell counterfeit products.
If a product is reasonably confirmed to be counterfeit or materially misrepresented, contact support@scalpertcg.com. After verification, we will provide the remedy required by applicable law, which may include a full refund and reasonable return costs.
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EXCLUDED ITEMS
Except where mandatory law provides otherwise, we do not accept voluntary returns for:
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Digital products after delivery has begun with the customer’s express consent.
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Gift cards.
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Personalised or custom-made products.
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Items returned incomplete or damaged by the customer.
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Products showing tampering, swapped components or altered certification.
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Opened sealed products that can no longer be resold in their original condition.
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RETURN SHIPPING
For change-of-mind returns, the customer is responsible for the direct return-shipping costs unless applicable law requires otherwise.
Use a tracked and adequately insured service. SCALPER TCG is not responsible for returned parcels lost or damaged before reaching the designated return address.
For eligible statutory withdrawals in the European Economic Area, we will reimburse the original standard delivery charge. Additional costs resulting from choosing an expedited or premium delivery method are not refundable.
Customs duties, import taxes and carrier charges paid directly by the customer are generally not refundable by SCALPER TCG. Customers may need to request reimbursement from the relevant authority or carrier.
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REFUNDS
For statutory withdrawals, refunds will be issued without undue delay and within 14 calendar days from the date on which we are informed of the customer’s decision to withdraw.
We may withhold reimbursement until we receive the returned goods or the customer provides evidence that the goods were sent back, whichever occurs first.
For other approved returns, we aim to inspect the item and initiate the refund within 10 business days of receipt.
Refunds are issued to the original payment method. Banks and payment providers may require additional processing time before the funds appear.
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EXCHANGES
Direct exchanges are subject to availability. The fastest option may be to return the eligible item and place a new order separately.
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ORDER CANCELLATIONS AND ADDRESS ERRORS
Contact support@scalpertcg.com immediately if you need to cancel an order or correct a delivery address.
We cannot guarantee changes after an order has entered processing or fulfilment. Additional shipping, return or customs costs caused by an incorrect address supplied by the customer may be charged or deducted where permitted by law.
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LEGAL GUARANTEE
This policy does not restrict any legal guarantee, conformity right or other mandatory consumer protection applicable to defective, counterfeit or misdescribed goods.
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CONTACT
SCALPER TCG
Website: https://scalpertcg.com
Email: support@scalpertcg.com
Business address: XXX — INSERT BUSINESS ADDRESS BEFORE LAUNCH
Telephone: XXX — INSERT TELEPHONE NUMBER BEFORE LAUNCH
Return address: Provided after return authorization.
MODEL WITHDRAWAL FORM
Complete and send this form only if you wish to withdraw from an eligible purchase.
To:
SCALPER TCG
Email: support@scalpertcg.com
Address: XXX — INSERT BUSINESS ADDRESS BEFORE LAUNCH
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date:
Signature, only if submitted on paper: