SCALPER TCG — SHIPPING POLICY

Last updated: September 16, 2026

This Shipping Policy applies to orders placed through scalpertcg.com.

SCALPER TCG dispatches orders from Las Palmas de Gran Canaria, Canary Islands, Spain. Available destinations, shipping options, final prices and estimated delivery times are displayed during checkout.

1. Order Processing

Orders are normally prepared within 1 to 2 business days after payment and any required verification have been completed.

Business days are Monday through Friday, excluding public holidays in the Canary Islands and Spain.

Processing may take longer during product launches, limited drops, promotional events, holiday periods or periods of unusually high demand.

Preorder processing and dispatch dates are governed by the information shown on the relevant product page.

Orders containing both available and preorder products may be held until all products are available unless we decide to dispatch them separately.

2. Shipping Rates and Estimated Delivery Times

The following standard options may be available, depending on the destination and products ordered:

Spain

Standard shipping: €6.99

Free standard shipping: available for eligible orders of €55 or more

Estimated delivery: 3 to 5 business days after dispatch

European Union

Standard international shipping: €8.99

Estimated delivery: 3 to 5 business days after dispatch

Other International Destinations

Standard international shipping: €12.99

Estimated delivery: 3 to 5 business days after dispatch

These rates and estimates apply only where the corresponding shipping option is available during checkout.

The amount, service and estimated delivery time displayed during checkout take precedence over the general information above.

Free-shipping eligibility is calculated using the eligible merchandise subtotal after discounts and before any import charges, unless checkout states otherwise.

3. Delivery Estimates

Delivery times are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery service.

Estimated delivery times begin when the order is dispatched and do not include order-processing time.

Delivery may take longer because of:

• Customs processing.

• Carrier delays.

• Remote or island destinations.

• Public holidays.

• Severe weather.

• Transport interruptions.

• Strikes or labour disruption.

• Security inspections.

• Incomplete or incorrect delivery information.

• Events outside our reasonable control.

We will provide available tracking information when the order is dispatched.

4. Available Destinations

We only ship to destinations enabled during checkout.

If a country or region cannot be selected, shipping is not currently available to that destination.

Available destinations may change because of carrier coverage, legal restrictions, customs requirements, product restrictions or operational considerations.

Certain products may be unavailable for delivery to specific countries or regions.

5. Customs, Import Taxes and the Canary Islands

Orders are dispatched from the Canary Islands, which have a specific tax regime.

Depending on the destination and shipping method, shipments between the Canary Islands and other tax territories—including mainland Spain, the Balearic Islands, European Union destinations and countries outside the European Union—may require customs declarations or import processing.

Unless checkout expressly states that duties and taxes are included, marked as “duties paid”, “DDP” or equivalent, the recipient may be responsible for:

• Import VAT or equivalent local taxes.

• Customs duties.

• Carrier processing or clearance fees.

• Local handling charges.

• Any other charge imposed by the destination country or carrier.

These charges are determined by the relevant authorities or carrier and are not controlled by SCALPER TCG.

Customers are responsible for providing any information reasonably requested by customs authorities or carriers.

Refusing to pay a legitimate customs or import charge may result in the parcel being returned, abandoned or destroyed. Where legally permitted, actual shipping, return, customs or handling costs may be deducted from any refund.

6. Address Accuracy

Customers must provide a complete, accurate and deliverable shipping address.

Review the address carefully before completing the order.

If you need to correct an address, contact support@scalpertcg.com immediately. We cannot guarantee that an address can be changed after an order enters processing or has been dispatched.

SCALPER TCG is not responsible for delays caused by incomplete or incorrect information supplied by the customer.

Where legally permitted, additional shipping or return costs caused by an incorrect address may be charged to the customer.

7. Tracking

When tracking is available, the tracking number or link will be sent to the email address associated with the order.

Tracking information may require additional time to update after the shipping label is created.

Customers are responsible for monitoring delivery progress and responding promptly to any reasonable request from the carrier or customs authority.

8. Split Shipments and Fulfilment Partners

An order may be dispatched in multiple parcels when products are stored in different locations, supplied through an approved fulfilment partner or become available at different times.

Customers will not be charged additional shipping costs solely because SCALPER TCG decides to divide an order into multiple shipments.

Unless a product page clearly identifies an independent marketplace seller, SCALPER TCG remains the seller and customer contact for the order.

9. Delayed or Missing Parcels

If tracking has not updated for an unusual period or a parcel has not arrived within the expected timeframe, contact support@scalpertcg.com.

We may ask the carrier to investigate before providing a replacement or refund.

Carrier investigations can require additional time and may depend on the destination and shipping service.

For consumer orders, risk of loss or damage remains with SCALPER TCG until the customer, or a third party nominated by the customer other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise for a carrier independently appointed by the customer.

10. Failed Delivery and Unclaimed Parcels

If a delivery attempt fails, the carrier may leave instructions, arrange another attempt or hold the parcel at a collection point.

Customers are responsible for collecting parcels within the carrier’s stated period.

If a parcel is returned because it was refused, left unclaimed, sent to an incorrect address supplied by the customer or could not be delivered after reasonable attempts, contact us to discuss available options.

Where permitted by law, actual return, reshipping, customs or carrier costs may be charged or deducted from a refund.

This does not affect rights where delivery failed because of an error attributable to SCALPER TCG or the carrier.

11. Damaged Parcels or Incorrect Products

Inspect the order and external packaging as soon as possible after delivery.

If a parcel or product arrives damaged, incomplete or incorrect, contact support@scalpertcg.com and provide:

• The order number.

• Photographs of the external shipping box.

• Photographs of the shipping label.

• Photographs of the internal packaging.

• Photographs of the affected product.

Keep the product, box, labels and all protective packaging until the claim is resolved.

Prompt notification helps us investigate the shipment, but it does not restrict any mandatory consumer right.

12. Preorders and Limited Releases

Estimated release and dispatch dates for preorder products may change because of manufacturers, distributors, licensors, customs authorities or carriers.

If a material delay occurs, we will communicate available information as soon as reasonably possible.

Limited products may be subject to supplier allocations. If we cannot supply an accepted preorder, we will provide an appropriate remedy, which may include a full refund for the affected product.

Further conditions are available in our Terms of Service.

13. Returns

Shipping rules for returns, damaged goods, withdrawals and refunds are described in our Refund Policy.

Do not send a return before receiving instructions from SCALPER TCG.

Unauthorised returns may be delayed or refused where legally permitted.

14. Contact

For shipping questions, tracking assistance or delivery problems, contact:

SCALPER TCG

Email: support@scalpertcg.com

Website: https://scalpertcg.com

Store address: Calle Luis Morote 48, 35007 Las Palmas de Gran Canaria, Las Palmas, Spain

Legal company name: XXX — INSERT OFFICIAL LEGAL COMPANY NAME BEFORE LAUNCH

Telephone: XXX — INSERT BUSINESS TELEPHONE BEFORE LAUNCH